Shipping & Returns
Effective Date: September 2023
This Return Policy explains the terms and conditions for returns and exchanges of products purchased from "Cutey" ("we," "us," or "our"). By making a purchase on our website (the "Website"), you agree to the following return policy:
1. Returns and Exchanges
1.1. We accept returns and exchanges for eligible products within [Number] days of the purchase date. To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging.
1.2. Products that are not eligible for return or exchange include:
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Products that have been personalized or customized.
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Products that have been used or show signs of wear and tear.
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Products purchased through third-party sellers.
2. How to Initiate a Return or Exchange
2.1. To initiate a return or exchange, please contact our customer support team at [Contact Information] to request a Return Authorization (RA) number. We may ask for the following information:
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Order number.
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Product description.
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Reason for return or exchange.
2.2. Once you receive the RA number, please securely package the product, include a copy of the packing slip or order confirmation, and write the RA number on the outside of the package.
2.3. You are responsible for the cost of return shipping, except in cases where the return or exchange is due to an error on our part.
3. Refunds and Exchanges
3.1. Refunds will be processed within 5 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method used for the purchase.
3.2. Exchanges will be processed promptly, and the replacement product will be shipped to you once the return is received and inspected.
4. Damaged or Defective Products
4.1. If you receive a damaged or defective product, please contact our customer support team within 5 days of receiving the product. We will provide instructions for returning the item or arranging for a replacement.
5. Contact Us
5.1. If you have any questions or concerns about our return policy or the return process, please contact us at info@shopcutey.com